Course Catalog

Click on a course name to view detailed course descriptions.
Coastal Community Resilience (AWR-228) Coastal Community Resilience - Custom (AWR-228-C)
Coastal Flood Risk Reduction (PER-305) Geographic Information Systems (GIS) for Coastal Inundation Mapping
HURRIPLAN Resilient Building Design for Coastal Communities (PER-306) Leveraging Tools for Conducting Damage Assessments
Leveraging Tools for Coordinated Community Disaster Communications Natural Disaster Awareness for Caregivers of Senior Citizens (AWR-308)
Natural Disaster Awareness for Community Leaders (AWR-310) Natural Disaster Awareness for Security Professionals
Social Media for Natural Disaster Response and Recovery (PER-304) Social Media for Natural Disaster Response and Recovery - Web
Tornado Awareness Tsunami Awareness (AWR-217)
Volcanic Crises Awareness (AWR-233)
Course Description
Course Title: Social Media for Natural Disaster Response and Recovery (PER-304 )
Status: FEMA Certified. This course is now listed in the FEMA National Training and Education Division (NTED) Catalog.
Description: The course will provide participants with the knowledge and skills regarding social media and its uses, as well as the current tools, methods, and models to properly make use of social media for crisis communication. Participants will take part in facilitator-led activities. Through the use of social media tools, participants will learn and master skills to disseminate information and monitor, track, measure, and analyze social media traffic. Participants will be able to use social media as a method to identify warning signs that a crisis is developing. The use of social media for disaster preparedness has two components:

1)  As an effective means for providing updated information about a crisis, proactive steps must be taken prior to disasters in order for effective communications to occur. 

2)  As a part of crisis observation, managers should be monitoring social media platforms and channels that may be relevant to their organization. Observing can be as simple as conducting regular searches and analyses of media platforms for keywords and phrases that may imply an emerging crisis or disaster. Monitoring of social media should extend into the crisis response and post-crisis phases to check how crisis management efforts are being received.
Target Audience: Government/public decision-makers, emergency operations personnel and managers, response personnel, planners and other professionals in both the public and private sectors with disaster preparedness, response, and/or mitigation responsibilities. Most participants will come from state and local government agencies, non-government organizations (NGOs), higher education, and private industry.
Type: Performance
Prerequisites: None

1) Participants will be required to bring their own laptop or wi-fi enabled device to the training session for the hands-on exercises.

2) This course conducts a Pre-test, Post-test, and Course Evaluation online. If you do not have an online account prior to the class start date, you may not be able to participate in the class.

Provider: UH-NDPTC
Delivery Method: Instructor Led. If you are interested in having this course delivered in your area, please contact your State Administrative Agency (SAA) through the FEMA Emergency Management System. Step-by-step instructions are available at:
Min/Max Enrollment: 25 - 30 participants