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Course Catalog

// Course Description

Course Title: Social Media Platforms for Disaster Management (PER-304)
Status: FEMA Certified. This course is now listed in the FEMA National Training and Education Division (NTED) Catalog.

Traditional media sources are a one-way form of communication where people are only consumers of content, whereas social media transforms people into both consumers and producers of content. These sources can provide quicker and more immediate real-time information of an event so that emergency response personnel have greater situational awareness and can make rapid decisions during crises. To utilize social media, pre-event preparation is necessary. This course will provide the information (and hands-on experience) necessary to start and execute the participants’ social media disaster plans.

This four-hour performance-level course provides participants with information on the strengths, challenges, and uses of social media sources and provides the skills and knowledge to integrate social media into their current communication plans for disaster response and recovery.


Target Audience:

The target audience for this course is:

  • Emergency Management;
  • Government Administrative;
  • Information Technology;
  • Public Safety Communications;
  • Private Sector/Corporate Security and Safety Professionals; and
  • Citizen/Community Volunteer.
Learning Objectives:
  • Integrate social media strategically into existing plans and policies in all phases of disaster management; and
  • Implement the functions of common social media platforms to communicate, search, and perform analysis
Contact Hours: 4
IACET Credits 0.3 Continuing Education Units
Type: Performance


  1. Participants will be required to bring their own laptop or wi-fi enabled device to the training session for the hands-on exercises.
  2. Participants must have Twitter, Facebook, and Instagram accounts and be able to post test messages on these accounts. If you do not have accounts prior to the class start, you may not be able to participate in class activities.
  3. This course conducts a Pre-test, Post-test, and Course Evaluation online.
Provider: UH-NDPTC
Delivery Method: Instructor Led. If you are interested in having this course delivered in your area, please contact your State Administrative Agency (SAA) through the FEMA Emergency Management System. Step-by-step instructions are available at:
Max Enrollment: 30 - 40 participants
Test Requirements:
  • Pre-test to be completed PRIOR to the course. Assists to assess familiarity with the course subject material.
  • Post test to be completed at completion of course. To receive a FEMA issued Certificate of Completion, a post test score of at least 70% must be obtained.
Costs: The cost of developing and delivering training is covered by a cooperative agreement with the Department of Homeland Security (DHS) and the Federal Emergency Management Agency (FEMA). There is no cost to the individual for taking the course. we do not cover the cost of travel or lodging to attend training.